MPM’s leadership team is dedicated to customer service and continuous systems improvement. We leverage the adaptability of our mid-sized organization to give us an edge over large public companies focused on shareholders and smaller companies that may lack the necessary depth and resources.

Robert E. GoodmanRobert E. GoodmanPresident and Founder, has over 35 years of service in the healthcare field. His experience includes operations, sales, and marketing, as well as development of the MPM proprietary billing software. He holds an undergraduate degree in business from Ferris State University and is a graduate of the Darden School of Business at the University of Virginia.

“We will always do what we say we will do.”

Susan D. JonesSusan D. JonesChief Operations Officer, has been in the healthcare industry for 20 years.  She is responsible for the seamless and efficient implementation of MPM billing software and hardware in a new client environment. In addition to her training duties, Susan serves as a liaison between the employees in the field and the MIS staff. She has a degree in Industrial Engineering from North Carolina State University in Raleigh, North Carolina and an MBA from the University of Richmond.

“We have a tremendous amount of conversion experience and have built protocols to ensure a smooth transition.”

Janice L. AbbottJanice L. AbbottCompliance Officer and Northeast Regional Manager, has extensive medical reimbursement and operational background with over 25 years of experience in the healthcare industry. Prior to joining MPM in 1993, Janice provided on-site consulting, auditing and billing services for practices in the fields of Anesthesiology, Cardiology, Orthopedics, Radiology and various other practice specialties. Janice is a Board Director and Secretary for the Maryland Medical Group Managers Association, Chair of the Carrier Advisory Committee with CMS and a member of the Medicare (POE) Provider Outreach Education Advisory Group.

“Our knowledgeable associates at MPM cultivate and maintain a culture of compliance with health care laws.  Audits, keeping current with insurance requirements and continued training ensures we deliver the quality services our partners deserve.”


Bruce A. FryeCo-Director of EDI/IT Operations, – has 30+ years of experience in computer programming. His primary duties at MPM include EDI programming for claims and remittances, report generation, hardware maintenance, and general technical support. Before joining MPM twelve years ago, Bruce worked as a programmer and analyst with companies in both the patient accounting and manufacturing arenas. He holds a Bachelor of Science in Secondary Math Education from the University of Virginia and has a diploma from the Electronic Computer Programming Institute.

“I enjoy working with our users and clients in a dynamic environment.”

Stuart C. WilkinsonS. Chris WilkinsonNetwork Manager, is an accomplished IT professional with 20 years of experience successfully implementing strategic IT initiatives in both public sector and private sector.  He has worked in the fields of Consulting Engineering, Healthcare, and System Integration, and holds numerous certifications including A+, Network+, Security+, MCP, CIW Web Foundations, and ITIL v.3 Foundations. Chris is responsible for the daily management of MPM computing infrastructure, including Windows and UNIX servers, desktops, network, security, and policies. Chris studied Information Systems at the University of Richmond.

“Our I.T. staff is continually looking to improve efficiencies while increasing security in all of our processes.  We understand the sensitivity of the data that we are transmitting and receiving and take great care in preserving the integrity and confidentiality of this data.