Susan D. Jones has been named Chief Operations Officer for Medical Practice Management. Susan started at MPM over 20 years ago as the Director of Training. Susan’s work in training has led to her involvement in all aspects of MPM’s CARE system. Most recently she has served as the Regional Manager for the Southeast Division. Her extensive industry and system knowledge gives her the unique ability to work with our IT staff to continually improve our billing software and streamline our processes. Susan has a degree in Industrial Engineering from North Carolina State University and an MBA from the University of Richmond.